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Looking for Charlie

Mission: annoying
June 6, 2007 12:31:52 PM

070608_charlie_main

Suppose you want to get a Charlie Card. Better yet, suppose you’re taken hostage by a gun-toting, frustration-addled tourist who thinks you, as a native, should know where to get a damn Charlie Card — which lets users pay a mere $1.70 to ride the T, as opposed to the $2 Charlie Ticket fare. What to do?

Maybe you go to Kenmore Station. The vending machines don’t actually sell Charlie Cards, but they all tout the gargantuan savings ($6 over the course of 20 rides!) offered by them. You walk to the T attendant’s booth — no one’s there. You wait 10 minutes. Finally, you catch a T maintenance worker. When he sees the attendant is AWOL, he runs downstairs. A minute later, he’s back with a bona fide Charlie Card. Success!

Then again, maybe you try Ruggles. The attendant sounds sad when you ask how to get a Charlie Card. “You can’t,” she replies. “We don’t have them anymore.” So . . . maybe they can be procured somewhere else? “I’ll show you how to do it,” she says, walking over to the vending machines. “It’s two dollars.” She’s trying to stick you with a Charlie Ticket! You politely decline, and ask again. “You can’t,” she repeats, in a tone generally used with toddlers and the elderly. “We don’t have them anymore.”

What about Park Street? After all, it’s the city’s tourism epicenter (Boston Common, the start of the Freedom Trail, etc.) CHARLIE’S HERE, screams a graphic just outside the entrance. Except he’s not. The attendant unlocks a little compartment: there’s a Dunkin’ Donuts cup, a cordless phone, some bus schedules — but no Charlie Cards. Try the other entrance, she suggests. (The other entrance doesn’t have them, either.) Or go to another station.

Now, it is possible to order Charlie Cards through the T’s Web site, MBTA.com. But this method requires a level of foresight most of us don’t have — and it’s useless to the tourists Boston allegedly wants to attract.

Perhaps that’s the point: after all, every ride sans Charlie Card is another thirty cents in the T’s coffers. But that is shortsighted logic. By creating Charlie Cards and then making them nearly impossible to obtain, the T has given locals yet another reason to drive instead. As for tourists, would you want to visit a city whose public-transit system goaded you with an unsolvable riddle? Surely there’s a better way. Sorry, Charlie.

COMMENTS

Interesting and such a shame. However, a number of stores and banks do sell these cards. It might be a good public service to follow up this post with a list of such places or tell people where to find the list. Here's the the link to the list for Beacon Hill: //mbta.com/fares_and_passes/sales_locations/?loc=Boston%2FBeacon+Hill

POSTED BY Mbird AT 06/06/07 10:03 PM
This may be the stupidest thing ever done by the MBTA, the transit system that rushed the Boeing Vetrol LRV into service with doors containing 1,300 moving parts and pantographs that would not stay connected to the power line. Haven't used the T much since moving to the 'burbs. Brought the wife and three kiddies to a Sawx game and, due to the confluence with rush hour, opted to park at Wellington and take rapid transit to Kenmore Square. Went to the automated ticket-seller, noted the price was $3.40 for a round-trip and annoyed people behind me while purchasing five separate passes, knowing that it would be worthwhile to avoid having to buy new passes at Kenmore after a baseball game. Went to game without incident. ON way into Kenmore station after the game, tickets were rejected for insufficient available funds. Seems we used the Charie "ticket" instead of the Charlie "card." What a load of crap. A cardboard isn't a card, but a piece of plastic (which I am informed is generally unavailable) is a card, although the distinction is not mentioned on the unattended machines which prominently display a $1.70 subway fare. The present group of young 'managers' running the MBTA have absolutely no concept of what it is like to be a user. Needless to say, I kicked up a fuss and delayed entrance of others into Kenmore station until a T employee showed more balls than her insipid superiors and accepted my Charlie Ticket. The Charlie Ticket vs. Charlie Card distinction is the biggest exhibition of monumental stupidity since the Big Dig fell on that poor lady's head.

POSTED BY GreenlineGuy AT 07/20/07 2:53 AM

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