Still struggling merely to provide the lowest quality landline telephone service in Maine, FairPoint Communications has now picked a fight with its competitors in the telecommunications industry by asking state regulators to charge non-FairPoint phone customers in Maine as much as $5 per month each to keep the company afloat — even if those people don’t use landlines at all.
FairPoint has always been up against a wall, since it highly leveraged itself to buy the assets of Verizon’s Northern New England operations in 2008, a deal only approved by regulators in Maine, New Hampshire, and Vermont because of the company’s promises to invest in expanding high-speed Internet connectivity and hiring skilled workers to support its services. (See “A Bad Idea Triumphs,” by Jeff Inglis, February 29, 2008.)
Well before the deal was approved, the Portland Phoenix revealed that the company planned to lay off four percent of workers every year, including some who had been recently hired; see “No Raises — It Gets Better,” by Jeff Inglis, November 20, 2007.)
After the deal was closed, the transition from Verizon to FairPoint was repeatedly delayed and rife with problems, including multiple failures to connect an unknown number of 9-1-1 calls to emergency services workers. (See “We Told You So,” by Jeff Inglis, July 4, 2008.)
And then in 2010, FairPoint declared bankruptcy. While under protection of a federal court, it strong-armed state regulators into granting permission to slow the Internet rollout. (See “FairPoint’s Struggles Continue,” by Jeff Inglis, September 3, 2010.)
This latest request, though, is the first to ask for financial support from those beyond its actual customer base — including tens of thousands of Mainers who do not use FairPoint’s services at all.
In June, FairPoint claimed that its so-called “service of last resort” (phone service where no other option is available) costs too much to provide to customers without additional help, and asked the Maine Public Utilities Commission for permission to raise prices $2 per month on its customers, and also for millions from the state’s Universal Service Fund, which is supported by all telecommunications customers, including cellular and cable subscribers.
The state’s USF collection now totals $7.8 million a year, according to William Black, deputy at the Office of the Public Advocate, which represents the people of Maine in utilities-regulation proceedings. FairPoint’s request would mean the fund would need to collect $67 million more, all from surcharges to customers — most of whom do not use FairPoint, and many of whom have actually transferred away from FairPoint in search of better service.
State service-quality reports show that FairPoint (including its subsidiaries) is worst at missing appointments among all telephone companies in the state, has the longest average delay as a result of missed appointments, and has the second-highest average of problems not being solved within 24 hours (behind tiny Island Telephone Company, based in Warren).
Jeff Nevins, FairPoint’s spokesman in Maine, did not return calls, and so was unable to answer questions about whether service would improve as a result of the requested investment, nor why people who left FairPoint should be asked to improve the company’s service to its remaining customers.
